Delete Your Account

Last updated: July 2, 2026

You can permanently delete your Pickleball Pulse account and all associated personal data at any time. This action is irreversible after the 30-day grace period.

How to Delete Your Account

Option 1 — In the App (Recommended)

1. Open the Pickleball Pulse app and sign in
2. Tap the Profile tab (bottom right)
3. Tap Settings
4. Tap Account
5. Tap Delete Account
6. Confirm your decision on the confirmation step

Your account will be scheduled for deletion. You will see a confirmation in the app. You have 30 days to cancel: sign back in, go to Profile > Settings > Account, and tap Cancel deletion. Signing in by itself does not cancel the request.

Option 2 — Email Request

If you cannot access the app, email us at support@pickleballpulse.app with the subject line “Delete my account” from the email address associated with your phone number (if any), or include your phone number (last 4 digits only) in the body so we can verify your identity.

We will process email deletion requests within 30 days.

What Gets Deleted

When your account is deleted, we permanently remove:

• Your profile (display name, profile photo, visibility preferences)
• Your check-in history and location data
• Your session RSVPs and the sessions you hosted. If you host an upcoming session, it is cancelled and the people who RSVP’d are notified before it is removed.
• Your favorites list
• Your notification preferences and in-app notifications
• Your push notification tokens
• All other data associated with your phone number, except the SMS consent records and SMS delivery logs described below (short-lived operational records, such as one-time login-code attempt logs, purge automatically within 24 hours)

What Is Not Deleted

• SMS consent and opt-out records: We keep a record of when you agreed to (or opted out of) receiving text messages from us. Carriers and U.S. law (TCPA/CTIA) require us to retain this as proof of consent. When your account is deleted, any active consent is revoked — you will not receive further messages — but the consent record itself, with that revocation noted, is retained.
• De-identified analytics: Usage events may be retained for service improvement after your account identifier has been removed from them as part of deletion.
• SMS delivery logs: Text messages we sent to you (and replies we received from you, like STOP or START) are logged with your phone number for up to 13 months as a carrier-compliance record (TCPA), then purged automatically. Account deletion does not remove these logs early.
• Support requests, court correction suggestions, and court condition reports: Anything you submitted is unlinked from your account, so it is no longer attributed to you. The submitted content itself — including any contact email you typed into a support request — may be kept so we can keep fixing court data and answering open requests.
• Guest contact records submitted by others: If someone listed your phone number as a guest RSVP contact, that record is purged on a 90-day retention schedule, not immediately.

Cancelling a Deletion Request

After requesting deletion, you have 30 days to cancel the request: sign back in to the app, go to Profile > Settings > Account, and tap Cancel deletion. Signing in by itself does not cancel the request — you must tap Cancel deletion. After 30 days, deletion is permanent and cannot be undone.

Data Export Before Deleting

Before deleting your account, you can download a copy of the personal data tied to your account:

1. Open the app and go to Profile > Settings > Account
2. Tap Export My Data
3. A JSON copy of your account data — profile, check-ins, RSVPs, and session history — is prepared in the app and offered through the share sheet, so you can save it or send it anywhere you choose. Nothing is emailed; we do not require an email address.

The export does not include the SMS delivery logs described above (they are retained separately as carrier-compliance records and purged automatically) or short-lived operational records such as one-time login-code attempt logs, which are purged automatically within 24 hours. If you need a copy of these, contact privacy@pickleballpulse.app.

Questions

If you have questions about account deletion or your data, contact us at privacy@pickleballpulse.app.